We're Here to Help
Have questions about your subscription, need delivery support, or want to learn more about our portion-controlled sugar packets? Our customer support team is ready to assist.
How Can We Help You?
Choose the best way to reach us based on your question or concern.
Email Support
Get help with your subscription, delivery questions, or general inquiries.
Subscription Support
Need help managing your subscription, pausing deliveries, or updating your address?
General Questions
Questions about our products, ingredients, or how our subscription service works?
Quick Answers to Common Questions
How do I cancel my subscription?
You can cancel your subscription anytime through your customer portal or by contacting our support team. No cancellation fees or penalties.
Can I pause my subscription when traveling?
Absolutely! You can pause your subscription for up to 3 months and resume anytime through your customer portal.
What if my delivery is delayed or damaged?
We'll immediately send a replacement delivery at no charge. Our 99% on-time delivery rate ensures reliable service.
How do I change my delivery address?
Log into your customer portal to update your shipping address anytime. Changes take effect with your next delivery.
Send Us a Message
Can't find what you're looking for? Send us a detailed message and we'll get back to you promptly.
Send Us a Message
Subscription Management
Delivery Information
Need Immediate Help?
For urgent subscription issues or delivery problems, email us at:
[email protected]