Privacy Policy
We're committed to protecting your privacy and handling your personal information with transparency and care.
Last Updated: January 2025 •Effective Date: January 1, 2025
Our Commitment to Your Privacy
At Slim Down Sugar, we understand that your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you use our subscription service for monthly delivery of portion-controlled sugar packets.
We are committed to being transparent about our data practices and giving you control over your personal information. This policy applies to all interactions with our subscription service, website, and customer support.
Information We Collect
- Subscription information: name, email, phone number, and delivery address
- Payment information: processed securely through Stripe (we do not store payment details)
- Delivery preferences: shipping addresses, delivery instructions, and subscription settings
- Communication records: support tickets, emails, and feedback you provide
- Usage data: how you interact with our website and customer portal (anonymized)
How We Use Your Information
- Process and fulfill your monthly subscription deliveries
- Manage your subscription, including billing, renewals, and modifications
- Provide customer support and respond to your inquiries
- Send subscription-related notifications and delivery updates
- Improve our products and services based on usage patterns and feedback
Information Sharing
- Shipping partners: we share delivery information with trusted shipping providers
- Payment processing: Stripe processes payments according to their privacy policy
- Legal compliance: we may disclose information when required by law
- Business transfers: information may be transferred if our business is acquired
- We never sell your personal information to third parties for marketing purposes
Data Security
- All data is encrypted in transit and at rest using industry-standard protocols
- Payment information is processed by PCI-compliant payment processors
- Access to personal data is restricted to authorized personnel only
- Regular security audits and monitoring to protect against data breaches
- Secure customer portal with encrypted login and account management
Your Privacy Rights
Access Your Data
Request a copy of all personal information we have about you and your subscription.
Update Information
Modify your subscription details, delivery address, and preferences anytime in your portal.
Delete Your Account
Request deletion of your account and personal data (some records may be retained for legal purposes).
Data Portability
Request your subscription data in a portable format that you can use with other services.
Cookies and Website Analytics
Essential Cookies
Required for subscription management, checkout process, and customer portal functionality.
Analytics Cookies
Help us understand how visitors use our website to improve the subscription experience (anonymized data).
Marketing Cookies
Used to show relevant information about our subscription service (you can opt-out anytime).
Privacy Questions or Requests?
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us.