Shipping & Delivery Policy
Everything you need to know about how we deliver your monthly supply of portion-controlled sugar packets.
Free Shipping Promise
Every monthly delivery includes free shipping to anywhere in the United States. No minimum orders, no hidden fees, no shipping charges ever. It's our commitment to making portion-controlled sugar convenient and affordable.
Monthly Delivery Schedule
- Subscriptions ship automatically on the same date each month
- New subscribers receive their first delivery 3-5 business days after subscription
- Delivery dates can be modified in your customer portal up to 5 days before shipping
- Skip months easily when traveling or if you have extra packets remaining
- Pause your subscription for up to 3 months without losing your subscription benefits
Shipping Coverage & Times
- Free shipping to all 50 US states for subscription deliveries
- Standard delivery: 3-5 business days from ship date
- No expedited shipping options (monthly deliveries are planned in advance)
- PO Boxes and APO/FPO addresses accepted
- Alaska and Hawaii deliveries may take 5-7 business days
Packaging & Contents
- Each delivery contains exactly 7 packs per week (28 packs total)
- Eco-friendly packaging materials whenever possible
- Packets are individually sealed for freshness and portion control
- Discreet packaging with minimal external branding
- Includes delivery receipt and subscription management information
Delivery Problems & Solutions
- Tracking information provided via email for every shipment
- Report delivery issues within 7 days for fastest resolution
- Lost packages are replaced at no charge after investigation
- Damaged deliveries receive immediate replacement shipping
- Weather delays are communicated proactively when possible
Delivery Options
Standard Delivery
Regular monthly delivery to your specified address
- Tracking included
- Signature not required
- Left at door if safe
PO Box Delivery
Delivery to Post Office Box addresses
- Available nationwide
- Tracking included
- Held at post office
Military Addresses
APO/FPO/DPO military base delivery
- Worldwide military bases
- Extended delivery time
- Special handling
Managing Your Delivery Address
Updating Your Address
- • Log into your customer portal anytime
- • Changes take effect with your next delivery
- • Update deadline: 5 days before ship date
- • Confirmation email sent for all changes
Address Requirements
- • Complete street address required
- • PO Boxes accepted nationwide
- • Apartment/unit numbers recommended
- • US addresses only at this time
Temporary Address Changes
- • Perfect for vacation deliveries
- • One-time address change option
- • Automatically reverts to primary address
- • Contact support for assistance
Delivery Instructions
- • Special delivery notes welcome
- • Gate codes and building access
- • Preferred delivery location
- • Signature requirements if needed
Common Shipping Questions
What if I'm not home for delivery?
Our packages are small and typically don't require signature. They'll be left in a safe location unless you specify otherwise in your delivery instructions.
Can I change my delivery date?
You can modify your monthly delivery date in your customer portal. Changes must be made at least 5 days before your current ship date to take effect.
What if my package is stolen?
Report stolen packages within 7 days and we'll send a replacement at no charge. We may work with you to find a more secure delivery location for future shipments.
Do you ship internationally?
Currently we only ship within the United States, including Alaska, Hawaii, and military APO/FPO addresses. International shipping may be available in the future.
Shipping Questions or Issues?
Our shipping team is here to help with delivery questions, address changes, or any issues with your monthly deliveries.