Terms of Service
These terms govern your use of our subscription service and monthly delivery of portion-controlled sugar packets.
Last Updated: January 2025 •Effective Date: January 1, 2025
Agreement to Terms
By subscribing to Slim Down Sugar's monthly delivery service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our subscription service.
Our subscription service provides monthly delivery of 7 packs per week (28 packs total). These terms specifically address the recurring nature of our subscription model, including billing, delivery, cancellation policies, and your rights as a subscriber.
Subscription Service
- Our subscription service provides monthly delivery of 7 packs per week (28 packs total).
- Subscriptions automatically renew monthly unless cancelled by the subscriber.
- We offer a 7-day free trial period for new subscribers.
- You may cancel your subscription at any time without penalty or cancellation fees.
- Subscription modifications, pauses, and cancellations can be managed through your customer portal.
Billing and Payment
- Monthly subscription fees are charged automatically to your chosen payment method.
- The first charge occurs after your 7-day free trial period ends.
- All prices are in USD and include applicable taxes.
- We use Stripe for secure payment processing.
- Failed payments may result in subscription suspension after reasonable retry attempts.
Delivery and Shipping
- We deliver monthly shipments of 7 packs per week (28 packs total) to your specified address.
- Shipping is free for all subscription deliveries within the United States.
- Delivery typically occurs within 3-5 business days of shipment.
- You are responsible for providing accurate and current shipping information.
- We are not liable for packages delivered to incorrect addresses due to customer error.
Cancellation and Refunds
- You may cancel your subscription at any time through your customer portal or by contacting support.
- Cancellations take effect at the end of your current billing cycle.
- Refunds for the current month may be provided at our discretion for unused deliveries.
- We offer a 30-day satisfaction guarantee for first-time subscribers.
- Refund processing typically takes 3-5 business days to appear on your payment method.
Additional Terms
Product Quality
Each packet contains premium cane sugar portioned to 15 calories. We guarantee consistent quality and freshness in every monthly delivery.
Subscription Management
You can pause, modify, or cancel your subscription anytime through your customer portal or by contacting our support team.
Privacy Protection
Your personal and payment information is protected according to our Privacy Policy and industry-standard security practices.
Customer Support
Our support team is available to help with subscription management, delivery questions, and any concerns about your service.
Questions About These Terms?
If you have any questions about these Terms of Service or your subscription, please contact us and we'll be happy to help clarify.